Help Center

Once your order is successfully placed, you will receive a confirmation email including a full summary of your purchase.

Before your order is shipped, it may be possible to make changes. Please contact us as soon as possible so we can check if your request can be accommodated.

As soon as your package leaves our workshop, you will receive an email with a tracking link to follow your delivery in real time.

Please contact us as soon as possible and include photos of the damaged or missing item. Our team will provide a quick and suitable solution.

Yes, you may cancel your order as long as it has not yet been prepared or shipped. We recommend contacting us promptly.

All our tote bags are designed to comfortably fit standard laptops up to 15 inches.

Product availability is displayed on each product page. If an item is out of stock, you can sign up to be notified when it becomes available again.

We recommend gentle hand washing to preserve the quality of the fabric. Avoid using a dryer to extend the life of your bag.

Each tote bag is carefully handmade in our workshop, ensuring high quality while following an eco-conscious approach.

Orders are typically delivered within 3 to 5 business days after confirmation.

If you are unavailable, your package may be delivered to a pickup point, or a new delivery attempt will be scheduled by the carrier.

We accept payments via credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are fully secure.

Refunds are issued to the original payment method once your return has been received and approved.

You have 14 days to return your order. Items must be in their original condition. Please refer to our return policy for full details.

Refunds are processed within 7 to 10 business days after we receive and inspect your returned item.

Please contact our customer service team. We will provide a prepaid return label and arrange for the correct item to be sent to you.